Last Updated: Aug 7, 2024
The purposes of this Soulmet Privacy Policy (hereinafter referred to as “this Policy”) are to clarify the rules involving how we collect, use, store, process and protect your personal information, and how you can exercise your personal information subject rights while using products and/or services.
We will collect and use some of your personal information while you are using Soulmet services. The type and manner of personal information that we collect and use depend on the way you use our services and we may collect your information via different ways.
When you register or log in, we will collect your personal information, including your phone number or email, password and birthday. You may fill in relevant information such as your gender, nickname or profile photo during registration or in future use. You should ensure the correctness of such information. We collect such information to provide account registration and log-in services and to protect your account and complete your online profile.
When you post a comment on our product, we will collect the text content and associated metadata (such as comment sender, sending time and IP address). We do this to ensure that comments are displayed normally, and to achieve the aims of confirming content security, detecting crimes and protecting our users.
When you are asked to take a photo or choose one from the album for your profile photo or other services, we will require access to your camera or album, and collect the photo/video information you provided and the associated metadata (such as photo sender, sending time and IP address). If you refuse to provide such access, you cannot use this specific function, without prejudice to your access to other functions of the product and/or service.
When you contact us, to ensure your account and system safety, we may require some of your personal information first for verification. Upon verification, we will provide you with customer service based on your contact (email/other contact), your communications with us (including text/picture/audio and video) and other necessary information related to your request. During this period, we will collect the personal information you provided, so as to solve your problems.
When you access our services, we will automatically collect your equipment information including your IP address, equipment type, model, name, device ID and other IT information. We collect such information to realize the most basic product and service functions, protect your account and system and provide continuous, stable and consistent services to you.
When you use Soulmet services, we will automatically collect the information such as your duration and frequency of using our service, your interactions with other users, information you favor/share, your profile (e.g. your age, gender, interest and hobby) and/or other information regarding your interactions with our website. We collect such information to provide you with the contents you need. Meanwhile to better understand users, we will use such information to analyze your appetite for services, so as to recommend you in real time quality services that you might be interested in.
We will collect your location information while you use our services to enable certain practical functions, such as recommending quality videos and advertisements in your area. We will roughly infer your location based on IP address.
If you use the account of a third-party platform (such as Facebook/Google/Apple ID) to log in our services, we will obtain your account information from such platform (including your name, profile photo, phone number, email specifics, subject to your authorization), so as to create or log in Soulmet account, provide services enjoyed by log-in users, protect your account and prevent security risks.
For example, government published data and public data on social media platforms.
You acknowledge that we must not and will not obtain any of your personal information from a third party without your authorization. If we need to obtain your personal information indirectly from a third party due to business cooperation and the like, we will ensure lawful collection and use of such information on multiple levels and by multiple means: (1) we will take measures including but not limited to signing contracts to ensure as much as possible that such third party has obtained your consent or is collecting your personal information within the scope permitted by relevant laws and regulations; (2) we (or the third party) will explicitly present to you the source, type, purpose and manner of use, business function and scope of authorization of relevant personal information (we will obtain your consent again if the manner and scope of use exceed the original authorization); (3) ask the third party to commit to the lawfulness of the source of personal information by an agreement or others, and if such third party violates the agreement, we will explicitly demand the bearing of relevant responsibilities; (4) our professional security team will improve the guard for personal information. We will protect the personal information indirectly obtained with the equal protection means and measures no less than the level we did with our own users.
We will use the information collected from Soulmet services for the following purposes according to the type of relevant information:
We usually don’t share your personal information with any third party, except in one or multiple of the following circumstances where we will do such as per the legal requirements of your judicial jurisdiction:
You understand and agree that some of our services will be provided by our business partners or jointly therewith, and that you agree that we can share your necessary personal information with the following partners for the sake of this Policy:
When sharing your information, we will take multiple measures to protect your personal information, including but not limited to (1) where necessary, we will obtain your authorization and consent upon notifying the purpose, type and receiving party of relevant information before sharing; (2) we will use an agreement to strictly ensure that the information receiving party observes the duties and bears legal responsibilities concerning protection of personal information; (3) our security team will conduct security evaluation and processing as to the manner, transfer, use, etc. of the information and try to make the personal information anonymous; (4) where the aforesaid sharing involves possible transmission of your information to other countries/regions, whether it’s to our related companies or any third party partner, we will abide by relevant applicable laws and regulations to ensure that this type of information satisfy local legal requirements for data protection.
Presently, Soulmet sets up a data center in US. You understand and agree that, under the conditions and terms of this Policy, we may transmit and store your personal information to/in such data center upon compliance of applicable laws and regulations. Though the standard for protection of personal information may vary in the location of data center and the judicial jurisdiction area of your place, we will do our best to protect your personal information with stricter standard and make the biggest effort possible to prevent the disclosure of your information.
Generally, we only need to store your personal information in the shortest period of time possible for provision of our services and after such period, we will delete or anonymize your personal information as per the requirements of relevant laws and regulations. However, in the following circumstances, we may alter the period for storage of information due to relevant legal requirement:
When our product or service stops operating, we will notify you by, among others, push notification or announcement and will delete or anonymize your personal information within proper period.
We adopt multi-dimensional protection measures to protect your personal information including security technology conforming to industrial standard and supporting organizational structure and management system, so as to reduce the risks to the minimum of disclosure, damage, misuse, unauthorized access, unauthorized disclosure and alternation of your information.
We adopt encryption technology such as security agreement on the transmission layer to prevent the transmission from being sniffed, bugged or intercepted; adopt security storage measures such as classified and layered disposal of data; adopt strict data access control system, adopt multiple identity certification technology, monitor data processing to avoid illegal access and unauthorized use of data; monitor and audit the entire lifetime of data to prevent unauthorized access, disclosure, use, alternation, man-made or accidental damage or loss of personal information.
We establish special department for personal information protection and formulated relevant internal control management system to minimize employee authorization such as the standard for secure use of business data and standard management system of data cooperation; organize employees to participate in relevant security protection training on a regular basis and take other practicable security organization and management measures, such as locking the storage area of personal information and restricting employees’ access to the storage area.
We set up an Soulmet emergency response center and formulated several security management rules and emergency response plans, clarifying the reporting procedure of security incidents and handling procedures of emergency response. In case of personal information security incident, we will activate the emergency preparedness plan (EPP) to prevent it from expanding and notify you by notice, push notification, public announcement and email.
If your personal information is leaked, your personal or property security may be affected. Therefore, we strongly advise you to assist us in protecting your account security by secure manner or using complicated password. Upon discovering the leakage of your personal information, please contact us immediately so that we can take relevant measures to protect your information security.
You possess all the rights under applicable laws and regulations regarding your personal information in Soulmet services, and are free to make numerous decisions, including but not limited to the following:
You may inquire or access your relevant personal information in Soulmet services either by directly contacting us, or via our product. The information query and access functions provided by our product include the following:
Inquire/access account information: You can log in to your personal account at any time through related product page to access the personal information in your account including profile photo, nickname, birthday and gender;
Inquire/access usage information: You can inquire part of your usage information at any time through the related product page.
You may rectify/alter part of your personal information by following the operation guide and settings on relevant product pages in Soulmet services. In addition, you can contact us to directly modify or alter your personal information.
You may delete your relevant personal information in Soulmet services, either by directly contacting us, or via our product. The delete functions provided by our product include the following:
Delete usage information: You may delete part of your usage information at any time through the related product page. For example, you can delete your viewing history by clicking “Me > Viewing history”.
Delete account: You may remove any content from your account either by contacting us directly, or through the built-in online account deletion function. However, the information about you shared by others is not part of your account, and will not be deleted. If you do not wish to delete your account, and simply want to temporarily disable our service, then you may deactivate your account.
You can directly demand of us to delete your personal information or notify the receiving third party to delete such if we collect, use or share your personal information in violation with relevant laws and regulations, except where such data has been anonymized or otherwise stipulated by relevant laws and regulations.
You understand and agree that once you delete your personal information from Soulmet services by yourself or with our help, we may not immediately delete your information from the backup system subject to applicable laws and regulations and relevant security technology, in which case, we will store your personal information in a secure manner and separate such from any further data processing, till such information is deleted or anonymized during the update of our backup system.
If you want to change the scope of your prior authorization/consent, you can change the settings through your hardware device, or the setting interface in Soulmet services. For example, you can withdraw the authorization to use “camera” by clicking “Me > Settings > Privacy > Privacy settings”.
Using the built-in “Personalized Recommendation” button, you may choose whether to accept strongly pertinent or suitable films, series, variety shows, etc. that we recommend to you. After disabling this function, our recommendations will then be randomized, and consequently you may not see some content that may interest you.
You may limit or refuse the processing of part of your personal information if such rights are granted to you according to the law of your judicial jurisdiction area and we will handle your request based on such law while considering your actual conditions.
You must be at least 18 years old to become a member of the Soulmet services.
We value the protection of personal information of minors very much. The age classifying minors and relevant rules for minor privacy protection vary in different judicial jurisdictions. If you achieve the age of 18 but still be a minor under local law, you shall read this Policy under the guardianship and guidance of guardians and submit relevant personal information after the consent of guardians to this Policy and submission. Please note that, considering the features of the Internet and online anonymity of user, we find it hard to verify each and every consent of guardian. For such matter, please first obtain the consent of your guardian voluntarily if you fit in the aforesaid circumstances.
If you believe that we have collected personal information of minors without obtaining their consent, please contact us via the contact information set forth in this Policy.
Based on the ongoing innovation and development of Soulmet’s business mode and technology, we may update the terms of this Soulmet Privacy Policy from time to time. We will, in accordance with applicable laws and regulations, notify you in one or more manners including announcement, push notification, pop-ups, email or any other means so that you can view our new Privacy Policy prior to choosing to continue using our services, then decide whether to continue using our services accordingly. If such updates involve collection of more personal information, or changes in the purpose or manner of using/sharing personal information or the receiving third party, we will again obtain your authorization and consent. We advise you to look up this Policy every time you use our services. To find the last updated date of this Policy, please refer to “Current Version Update Time” at the top of the page.
(1) If you encounter any issue related to privacy protection or this Policy (including problem consultancy, complaint and advice) during use of our services, you can submit online feedback or contact our data protection officer via:
E-mail address:XXX@XXX.com.
(2) Upon receiving your issue, we will, upon verification of your identity, reply to you within the period prescribed by the law of your judicial jurisdiction area on response and generally, we will not charge any service fee in this regard.